Terms and conditions

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Terms & conditions

This text outlines the general terms and conditions (hereinafter referred to as “TERMS AND CONDITIONS”) that govern the use of the content, products, and services offered through the website https://bandidostudio.com/
(hereinafter “WEBSITE”), owned by Distrito Bandido. Any person wishing to access or utilize the site or the services it offers can do so by adhering to these TERMS AND CONDITIONS, as well as the policies and principles incorporated within this document. In all cases, any individual accepting these TERMS AND CONDITIONS must refrain from using the WEBSITE and/or acquiring the products and services offered.

ZM24 DISCOUNT

  • 30% off on all Bandido lighting fixtures.
  • Valid only for purchases within February.
  • Excludes furniture, accessories, and spare parts.
  • Delivery times may vary based on inventory.

PRICES

All prices listed on the website are in the national currency, MXN. 

All prices listed on the website include Value Added Tax (VAT) and exclude shipping fees. 

Prices are subject to change without prior notice.

QUOTES AND ORDERS

Every quotation has a validity period of 7 days. After this period, a request should be made to confirm the availability of the products. It is essential to complete the payment in full to proceed with the release of the product.

Amounts exceeding MXN 25,000.00 may be paid with a 70% advance and 30% before delivery. For orders with a release time of less than 10 business days, 100% of the quotation must be paid.

It is essential to send the payment receipt to our email address info@bandidostudio.com. The order will begin to be processed once the payment is received and confirmed by the customer, within the working hours of Distrito Bandido. In the case of online purchases, a confirmation email will be sent with the estimated time for release.

The estimated release time for the order is detailed in the quotation and is subject to change without prior notice based on inventory turnover. It is important to confirm the information before proceeding with the purchase. Each order will be released only when all products are ready, payment has been fully covered, and exclusively during Distrito Bandido’s working hours.

The customer has a maximum period of 7 business days from the notification by Distrito Bandido to make the final payment and provide complete delivery details. Failure to meet these requirements within the specified time will result in additional charges corresponding to storage costs.

Delivery times for special projects are detailed in each quotation. When requesting advances in production times, it is important to note that Distrito Bandido does not assume responsibility for possible delays in this process.

Under no circumstances will the order be sent in two or more parts unless the customer has made payment for each shipment or Distrito Bandido has experienced a delay in processing the order.

Any request for a change in the order, once confirmed, will be subject to prior authorization from Distrito Bandido and may result in delays in processes, as well as additional costs.

International purchases will be quoted in USD. In the case of transactions involving the conversion of dollars to the national currency, the exchange rate of the Official Gazette of the Federation (DOF) valid on the payment date must be taken into account.

For online purchases, a confirmation email of the order will be sent. Any order cancellation due to circumstances beyond the company’s control will incur a 25% charge of the product or service value. We reserve the right to reject any order.

BILLING

To request an invoice, complete data must be provided and sent to the email at info@bandidostudio.com. Failure to request an invoice obligates Distrito Bandido to issue all income as “public in general.”

  • Proof of fiscal status (updated)
  • Use of the CFDI
  • Email
  • Payment method 

Invoices will be issued only within the month of the purchase. After this period, they may be issued within the next month within 5 natural days, which also applies to invoice cancellations and corrections. Any invoice issued after the purchase month will be designated with the Payment in Partial Payments (PPD) method.

SALES AND AFTER-SALES

Distrito Bandido commits to providing the appropriate follow-up for each piece acquired to meet the customer’s requirements, within our internal capabilities. 

The after-sales service offers necessary support in case of anomalies with any of our products. For more information, please refer to the warranties section on our website. 

Distrito Bandido does not offer returns or product exchanges for reasons beyond the company’s control.

SHIPPING AND DELIVERIES

Our domestic shipments are exclusively carried out through DHL.

The shipping cost may vary depending on the number of items, weight, and delivery address. If the customer is dissatisfied with the freight cost, they may arrange their shipping. In such cases, Distrito Bandido will not be held responsible for the condition of the product upon arrival.

Personal deliveries at our facilities must be scheduled by appointment between 10:00 AM and 5:00 PM at the provided address. 

For express shipping requests, the total cost will be covered by the customer.

Furniture deliveries are made through the available courier service in the delivery area. The shipping cost is quoted for each request and may vary depending on the number of items, weight, and delivery address.

International shipments will be quoted based on the geographical location and the requested volume.

Shipments are made on Tuesdays and Fridays each week. Once you receive your tracking number, your order will arrive at the provided address within 2-5 business days in the central zone. For extended areas, delivery will take 5-10 business days.

During peak shipping seasons for courier services, delivery times may be extended. In such cases, Distrito Bandido will provide prior notice and is not responsible for these delays.

As soon as your product leaves our facilities, you will be notified via email with tracking information so you to monitor your package at all times. It is important to stay informed about your shipment in case of status changes or if additional information is required for delivery. 

Distrito Bandido is not responsible for any issues or situations that may occur during delivery or with the courier if not reported directly to us within 10 natural days from the shipping date. Reports can be made to our email at info@bandidostudio.com or by phone at 222 688 8442

Distrito Bandido is not responsible for failing to deliver on time and in good condition if the shipping information provided by the customer is incorrect, or if there is no one available to receive the delivery. In such cases, two delivery attempts will be made, and if both fail, you can pick up your package at the nearest branch to your address within 3 business days. Failure to do so will result in an additional charge for resending it for logistical reasons. Distrito Bandido cannot be held responsible for any material damage that may occur in this process. 

If the product cannot be released by Distrito Bandido on time, we will notify you of this delay. You may cancel your order or agree with us on an extended delivery timeframe.

Once the order has been shipped by Distrito Bandido, it cannot be canceled for reasons beyond the company’s control. 

Distrito Bandido does not provide installation services for its products.

WARRANTIES AND RETURNS

All our products come with a 12-month warranty for manufacturing defects from the date of purchase. To request more information about warranties, please send an email to info@bandidostudio.com

For this warranty to be valid for any defects or damage, notice must be given within the first 10 natural days from when the courier has made the delivery to the indicated address. It is recommended to keep the original packaging during this period for the safety of the piece in case a return of the product is required. 

In cases where your pieces need to return to our facilities due to defects or damage, all transportation costs will be fully covered by Distrito Bandido. 

Our process for determining whether the piece was damaged during use or due to a manufacturing defect involves photographic documentation and subsequent physical analysis in the Manufacturing Facility. 

Distrito Bandido will not accept returns or product exchanges for reasons beyond the company’s control, such as the customer’s failure to pay attention to the provided information (technical datasheets, quotations, and website). For returning a damaged product, it is recommended to validate the packaging with us through photographic evidence. For more information, you can request the packaging manual.

QUALITY AND PRODUCTION 

Distrito Bandido is committed to delivering pieces to a high-quality standard, and all our products are handmade and assembled manually. It is important to consider that processes, finishes, textures, shapes, colors, and dimensions may have minimal variations. 

The weights, dimensions, and materials of each product are specified in the detailed technical data sheets on our website. For more information, please send an email to info@bandidostudio.com.

All our light fixtures include a bulb.

Yours sincerely, 

Distrito Bandido.

October 6th 2023. 

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