FAQ

FAQ

CUSTOMER SERVICE
BY WHATSAPP AND EMAIL

Office hours:
Monday to Thursday 9:00am – 6:00pm
Friday 9:00am – 3:00pm

Information

FAQ

CUSTOMER SERVICE BY WHATSAPP AND EMAIL

Office hours: Monday to Thursday 9:00am – 6:00pm Friday 9:00am – 3:00pm

HELP TOPICS

THE MOST FREQUENTLY ASKED QUESTIONS

You can find the information in the downloadable section or on the product page that is of interest to you. info@bandidostudio.com. You can also request more information via email to
info@bandidostudio.com.

Yes, you can view images on each product webpage or find them in the downloads section by accessing the Press Kit section.

We will be happy to assist you via email at
info@bandidostudio.com, or to our direct phone number 222 688 8442 We can also chat with you through WhatsApp during our business hours.

Can I get product samples before making a purchase?

All our lamps have the NOM-003-SCFI-2014 certification (NMX-J-307-ANCE-2017).

We have stock of all products. But for more detailed information you can find lead time specified on each product page. If you’re interested in the availability of a specific product for your project, please contact us for more information.

You can find the information in the downloadable section or on the product page that is of interest to you. info@bandidostudio.com. You can also request more information via email at info@bandidostudio.com.

At the moment, we do not offer this service. We recommend reading the instructions carefully before installing your product. If you need assistance during installation, you can contact us during our business hours, and we will be happy to assist you.

You can contact us via email at info@bandidostudio.com or through WhatsApp to request a quote for the spare part or accessories you need.

All our products come with a one year warranty policy. You can find more information in the Warranty section.

You can find maintenance and care information for your product in the Warranty section or in the QR code included in the installation instructions inside your product’s box.

Yes, we have canopies in different sizes and shapes, according to your space and the number of lamps you need. We can also include extra meters of cable so your lamps can be at the height your space requires.

We consider making adaptations to some of our products. Para más información por favor comunícate con nosotros.For more information, please contact us.

You can make a purchase online by adding items to your cart and following all the steps to complete the purchase. You can also contact us directly for assistance with the purchase process.

You can wire to our Distrito Bandido bank account or make the payment through your debit/credit card options provided on our website.

It’s not possible to cancel or modify the order through our website. To request either of these options, you must contact us within 24 hours of making the purchase.

You will need to contact us for the status of your order. Remember that you can check the delivery time on the product’s purchased page or within the quote provided by us.

Please contact us to make adjustments to your order. You have a maximum of 24 hours after making the purchase to notify us. Once your order has been shipped, it won’t be possible to make changes.

For online purchases, you should receive an email immediately after making your purchase. I If you don’t see it in your inbox, we recommend checking your spam or junk folder. It’s also possible that your email address was entered incorrectly, so you should contact us at info@bandidostudio.com to request that the confirmation be sent to the correct email address.

Yes, you can request one through any of our contact methods, and we will assist you in clarifying all your doubts.

Yes, we offer discounts for architecture firms, interior designers and specifiers. Please contact us for more information.

At this time, we do not have a showroom. In some parts of México, we have distributors who have luminaires available for display.

We offer shipping through courier services and private transportation. With courier services, the transit time may vary depending on the delivery location and the demand of each company during peak shipping season. On the other hand, private transportation offers almost immediate delivery but requires advance scheduling due to vehicle limitations. En ambos casos las entregas se realizan en la entrada del domicilio, pero en transporte privado se puede solicitar una entrega específica solicitándolo con anticipación.

Generally, it’s 4-5 business days in the central region of México, and it’s 8-10 business days for extended areas. Please remember that we need to prepare your order before shipping it to ensure its safety during transit.

Yes, we offer express shipping. Please contact us to confirm if this option is available at the delivery address you provide and to get a quote based on the volume and weight of your order.

Yes, we offer international shipping. For more information, please contact us.

Yes, we will be happy to prepare your order for pickup. For picking up at our office we will require you to make an appointment. We will provide you with the date, time, and location for pickup.

There are several factors that can cause delays, such as high shipping demand during peak seasons or extended delivery locations. If your order takes longer than the time frame we confirmed, please contact us so we can track the situation.

The courier will make 2 more delivery attempts. If you can’t receive the package in these attempts, the courier will hold your package for a maximum of 5 days at the nearest branch to your address, and you can pick it up during their business hours.

Once your order has left our facilities, it won’t be possible to change the delivery address.

The estimated time for a special production ranges from 7 weeks onwards. For more information, please contact us.

Distrito Bandido does not accept returns or exchanges of products for reasons beyond the company’s control, such as customer negligence in reviewing provided information (technical data sheets, quotes, and specifications).

We apologize for the situation, it’s important that you take photographic and video evidence of the defect and share all the information with us in order to find the best solution. Please contact us at info@bandidostudio.com or through our WhatsApp.. Remember that you have 10 natural days from receiving the package to report any anomalies.

We apologize for the situation, and you can contact us at 222 688 8442 to address it. Please carefully package the incorrect product again, and if you have any doubts about this process, we can provide guidance on how to do it.

You can request your invoice by emailing
info@bandidostudio.com and providing the following information:

  • Quotation/order number.
  • Proof of tax status.
  • Use of CFDI (Digital Tax Invoice).
  • Payment method.
  • Email address to send the invoice.

It’s possible to do so within the first 5 days of the following month. Please remember that if we create an invoice in a different month from the payment date, it will be issued as a deferred payment (PPD) invoice.

Please contact us immediately upon noticing the error at info@bandidostudio.com or at our phone number 222 688 8442 and we will make the necessary adjustments. Remember that if we create an invoice in a different month from the payment date, it will be issued as a deferred payment (PPD) invoice.

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