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Frequently asked questions

Frequently asked questions

Find out how we can help you

You can find the information in the downloadable section or on the product page that is of interest to you. info@bandidostudio.com. You can also request more information via email to
info@bandidostudio.com.

Yes, you can view images on each product webpage or find them in the downloads section by accessing the Press Kit section.

We will be happy to assist you via email at
info@bandidostudio.com, or to our direct phone number 222 688 8442 We can also chat with you through WhatsApp during our business hours.

Can I get product samples before making a purchase?

All our lamps have the NOM-003-SCFI-2014 certification (NMX-J-307-ANCE-2017).

We have stock of all products. But for more detailed information you can find lead time specified on each product page. If you’re interested in the availability of a specific product for your project, please contact us for more information.

You can find the information in the downloadable section or on the product page that is of interest to you. info@bandidostudio.com. You can also request more information via email at info@bandidostudio.com.

At the moment, we do not offer this service. We recommend reading the instructions carefully before installing your product. If you need assistance during installation, you can contact us during our business hours, and we will be happy to assist you.

You can contact us via email at info@bandidostudio.com or through WhatsApp to request a quote for the spare part or accessories you need.

All our products come with a one year warranty policy. You can find more information in the Warranty section.

You can find maintenance and care information for your product in the Warranty section or in the QR code included in the installation instructions inside your product’s box.

Yes, we have canopies in different sizes and shapes, according to your space and the number of lamps you need. We can also include extra meters of cable so your lamps can be at the height your space requires.

We consider making adaptations to some of our products. For more information, please contact us.

You can make a purchase online by adding items to your cart and following all the steps to complete the purchase. You can also contact us directly for assistance with the purchase process.

You can wire to our Distrito Bandido bank account or make the payment through your debit/credit card options provided on our website.

It’s not possible to cancel or modify the order through our website. To request either of these options, you must contact us within 24 hours of making the purchase.

You will need to contact us for the status of your order. Remember that you can check the delivery time on the product’s purchased page or within the quote provided by us.

Please contact us to make adjustments to your order. You have a maximum of 24 hours after making the purchase to notify us. Once your order has been shipped, it won’t be possible to make changes.

For online purchases, you should receive an email immediately after making your purchase. I If you don’t see it in your inbox, we recommend checking your spam or junk folder. It’s also possible that your email address was entered incorrectly, so you should contact us at info@bandidostudio.com to request that the confirmation be sent to the correct email address.

Yes, you can request one through any of our contact methods, and we will assist you in clarifying all your doubts.

Yes, we offer discounts for architecture firms, interior designers and specifiers. Please contact us for more information.

At this time, we do not have a showroom. In some parts of México, we have distributors who have luminaires available for display.

Realizamos envíos por medio de paqueterías y transporte privado. En la paquetería el tiempo de transporte puede variar dependiendo la ubicación de entrega y la demanda de cada empresa por ser temporada alta de envíos, al contrario de un transporte privado, este llega a ser casi inmediato, pero se tiene que programar anticipación por las limitaciones de vehículos. En ambos casos las entregas se realizan en la entrada del domicilio, pero en transporte privado se puede solicitar una entrega específica solicitándolo con anticipación.

Generalmente es de 4-5 días hábiles en la zona centro del país, para zonas extendidas es de 8-10 días hábiles. Recuerda que antes de realizar el envío tenemos que preparar tu orden para que esté totalmente seguro durante el traslado.

Sí contamos con envío exprés. Por favor contáctanos para confirmar si está disponible esta opción en el domicilio de entrega que nos proporciones y cotizar de acuerdo al volumen y peso de tu orden.

Si, tenemos envíos internacionales. Para más información por favor ponte en contacto con nosotros.

Si, esta debe de ser con cita previa, se te compartirá la fecha, hora y ubicación de recolección.

Existen varios factores para que tu pedido se demore, uno de ellos es la temporada y demanda de las paqueterías, otra es la ubicación extendida de la entrega, pero si tu pedido se demora más tiempo de lo que nosotros te confirmamos, por favor comunícate con nosotros para poder darle seguimiento a la situación.

La paquetería hará 2 intentos de entrega más, si no pudiste recibir en estos intentos la paquetería resguardará tu paquete máximo 5 días en la sucursal más cercana a tu domicilio para que puedas pasar a recogerlo en el horario de atención.

Una vez que tu pedido haya salido de nuestras instalaciones no será posible realizar el cambio de domicilio.

El tiempo estimado para una producción especial va desde las 7 semanas en adelante. Para más información por favor comunícate con nosotros.

Distrito Bandido does not accept returns or exchanges of products for reasons beyond the company’s control, such as customer negligence in reviewing provided information (technical data sheets, quotes, and specifications).

We apologize for the situation, it’s important that you take photographic and video evidence of the defect and share all the information with us in order to find the best solution. Please contact us at info@bandidostudio.com or through our WhatsApp.. Remember that you have 10 natural days from receiving the package to report any anomalies.

We apologize for the situation, and you can contact us at 222 688 8442 to address it. Please carefully package the incorrect product again, and if you have any doubts about this process, we can provide guidance on how to do it.

You can request your invoice by emailing
info@bandidostudio.com and providing the following information:

  • Quotation/order number.
  • Proof of tax status.
  • Use of CFDI (Digital Tax Invoice).
  • Payment method.
  • Email address to send the invoice.

It’s possible to do so within the first 5 days of the following month. Please remember that if we create an invoice in a different month from the payment date, it will be issued as a deferred payment (PPD) invoice.

Please contact us immediately upon noticing the error at info@bandidostudio.com or at our phone number 222 688 8442 and we will make the necessary adjustments. Remember that if we create an invoice in a different month from the payment date, it will be issued as a deferred payment (PPD) invoice.

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