product warranty

WARRANTY AND RETURNS

All our products have a 12-month warranty for manufacturing defects. To request more information about warranties, please send an email to info@bandidostudio.com.

Any issue regarding your product must be reported within the first 10 natural days after the courier company has delivered the product to the indicated address. In case your pieces need to return to our facilities due to defects or damage, all transportation costs will be fully covered by Distrito Bandido.

We determine whether the piece was damaged during use or due to a manufacturing defect through photographic documentation and later physical analysis at Distrito Bandido’s facilities.

The warranty will not be valid for the following reasons:

• Misuse or use under conditions other than usual.
• When the product has not been operated according to the instructions for use accompanying it.
• Alterations or repairs by persons not authorized by Distrito Bandido.

Distrito Bandido will not take returns or product exchanges for reasons outside the company, such as the customer’s lack of attention to the information provided by Distrito Bandido (technical data sheets, quotes, and website).

QUALITY AND PRODUCTIONS

Distrito Bandido undertakes to deliver pieces under a high-quality standard, all our products are handmade. It is important to consider that processes, finishes, textures, shapes, colors, and dimensions may have minimal variation.

The weight, dimensions, and materials of each product are specified in the technical data sheets attached to each quote. For more information, please send an email to info@bandidostudio.com.

Distrito Bandido.